benefitsFOCUS: Anthem cards are on their way! What you need to know …

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benefitsFOCUSWhat’s the BIG news?

Your new Anthem cards are on their way! Once they arrive, please review both sets carefully and contact us if you need assistance.

Some useful things to know:

  • If you are enrolled in our medical and dental plans, you will receive your cards in separate mailings.
  • After you receive your cards, you can register for online account access (you’ll need to create separate accounts for medical and for dental). Please note that the sites will not be fully functional until the effective date of the coverage (10/1/16).
  • Dental plan enrollees: you should be sent individually labeled cards for each family member you have enrolled in the dental plan. After you’ve received your cards, you can register for dental account access.
  • Albemarle Select plan (our traditional medical plan) enrollees: if you have spouse/dependent coverage, you’ll receive two cards in the primary enrollee’s name only. After you’ve received your cards, be sure to create an account and verify your plan election and your covered dependents (if applicable). If you need additional cards, you can request these via your account access or by calling their customer service line.
  • Albemarle Choice plan (our Consumer Driven High Deductible plan with Health Savings Account) enrollees: if you have spouse/dependent coverage, you will receive individually labeled cards for each covered member. (Individually labeled cards streamlines coordination with your Health Savings Account). After you’ve received your cards, you can create an account.
  • Remember to use your new Anthem cards on/after 10/1 and be sure to let your providers know that you’ve had a change in plan administrators and group/ID numbers.
  • Keep reading your benefitsFOCUS newsletters to learn how you can use mobile tools to access your account information—including your ID cards!

What else should I know?

If you enrolled in the Albemarle Choice plan, you should have received your welcome packet from HealthEquity, our Health Savings Account administrator. If you have not received the packet, please contact them directly at 866-346-5800.

If you newly enrolled in a medical FSA (Flexible Spending Account) and have not received your debit card, please contact Karen Groves at LD&B Benefits Administrators (our FSA administrator) at kgroves@LDBbenefitsadmin.com or via phone at 540-437-1469/877-532-5478 for assistance.

Over the next few weeks, we’ll tell you more about the transition to Anthem, introduce you to your new member benefits—including the Mobile Health Consumer app—and reveal our revamped medical/dental webpages.

Human Resources staff are available to answer questions and help you through this process! Please don’t hesitate to contact us if you need assistance (434-296-5827).

For more information about your employee benefits, our web pages are always available when you are.